Cookie Policy
TRAK HEALTH SOLUTIONS, S.L. aims to respect the privacy of its users and protect the personal data that they may provide to TRAK HEALTH SOLUTIONS, S.L. and/or that cookies may obtain.
This document contains all the information about the cookies we use. As a sign of commitment to data protection regulations, TRAK HEALTH SOLUTIONS, S.L. makes available to the user, permanently, the information related to our cookies policy.
TRAK HEALTH SOLUTIONS, S.L. (hereinafter, TRAK)
NIF: B-02.943.348
Calle Francisco Grandmontagne, 1
San Sebastián (20018 – Guipúzcoa)
www.app.trak.es
What are cookies?
A cookie is a small file stored on the user’s device containing information about browsing.
Users are informed that this website uses cookies and/or similar technologies that store and retrieve information while browsing. In general, these technologies can serve various purposes, such as recognizing you as a user, obtaining information about your browsing habits, customizing how content is displayed, the user’s browsing language, country, login, browser characteristics, or even information about the date and time of the last visit, traffic parameters within the website, and the number of visits.
The specific uses we make of these technologies are described in the cookies table contained in this policy.
What types of cookies exist?
According to their purpose:
- Technical: These are necessary for browsing and the proper functioning of the website. They allow, for example, controlling traffic and data communication, accessing restricted access areas, performing the purchase process of an order, using security elements, etc. These cookies do not require user consent for installation, as established in the Spanish Data Protection Agency’s Cookie Guide and current regulations.
- Personalization: These allow access to the service with predefined characteristics based on a series of criteria, such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc. These cookies do not require user consent for installation, as established in the aforementioned guide and regulations.
- Analytics: These allow quantifying the number of users to carry out measurement and statistical analysis of the use that users make of the service provided. To this end, user browsing on the website is analyzed in order to improve the offer of products or services offered.
- Behavioral advertising: These store information on user behavior obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed to display advertising based on it.
- Advertising: These cookies enable the management of the advertising spaces included on this website, such as the frequency with which ads are displayed.
According to how long they remain active:
- Session cookies: These are temporary cookies that remain in the browser’s cookie file until the website is left, so none remain stored in the device’s memory. The information obtained through these cookies serves to analyze web traffic patterns. In the long run, it allows providing a better experience to improve content and make it easier to use. You can identify session cookies in the table in this policy under the title “At the end of the browsing session”.
- Persistent cookies: These are stored on the device and the website reads them each time a new visit is made. A persistent cookie has a specific expiration date, which may vary depending on the functionality for which it has been assigned. The cookie will stop working after that date. You can see information on the duration of persistent cookies in the table in this policy.
According to who manages them:
- Own cookies: These are cookies stored on the user’s device by our equipment or domains and from which the appropriate website service is provided.
- Third-party cookies: These are cookies stored on users’ devices and which are not managed by TRAK, but by a collaborating third party. By way of example, these include cookies used by social networks, video viewing, or by the information provided by Google Maps to locate us.
Please note that if you accept third-party cookies, you must delete them from your browser options or from the system offered by the third party itself.
Who uses the information stored in the Cookies?
TRAK uses the information stored in the cookies of this website exclusively for us, except for those cookies identified below as managed by “Third parties”, which are used and managed by external entities to provide us with services requested by us, in order to help us improve our services, as well as the user experience when using our website. In the following section, the types of cookies used by third parties are specified.
How long do we retain the information collected with cookies?
Personal data will be retained until the authorizations granted by the user remain valid or until the cookie’s functionality period expires, in accordance with data protection regulations and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce. You can consult the table detailing the cookies used on this website to learn more about the retention of the information collected.
What is the legal basis for managing cookies?
The legal basis for processing is consent, which can be managed and/or revoked as indicated in this document.
Which cookies does this website use and for what purposes?
TRAK, through this website, uses the following cookies:
| Name | Purpose | Description | Owner | Duration | International transfer |
| cookieconsent_status | Personalization | Cookie used to store the status of cookie acceptance for the proper functioning of the website. | TRAK | One year | |
| _hjAbsoluteSessionInProgress | Analytics | Analytics cookie used to detect the first pageview session of a user. This is a True/False indicator set by the cookie. | Hotjar | One year | |
| _hjFirstSeen | Analytics | Analytics cookie used to identify the first session of a new user on a website. | Hotjar | One day | |
| _hjIncludedInSessionSample_* | Analytics | Analytics cookie set so that Hotjar knows if that visitor is included in the data sampling defined by your site’s daily session limit. | Hotjar | One day | |
| _hjSession_* | Analytics | Analytics cookie containing the current session’s data. Subsequent requests within the session window will be attributed to the same Hotjar session. | Hotjar | One hour | |
| _hjUserAttributesHash | Technical | Functionality cookie that prevents cached pages from loading. | Hotjar | One minute | |
| _hjHasCachedUserAttributes | Technical | Functionality cookie that prevents cached pages from loading. | Hotjar | End of browsing session | |
| _hjSessionUser_* | Analytics | Analytics cookie used to retain the Hotjar user ID, unique to that site in the browser. | Hotjar | One year | |
| anonId | Analytics | Cookie used to collect anonymous information about the number of site visitors, the pages they visited, and where visitors came from. | Sentry | Three months | |
| gsID | Technical | Cookie used to maintain a user session by the server. | Sentry | Two years | |
| sentry-sc | Technical | Cookie used to track errors. | Sentry | One year | |
| session | Analytics | Cookie used to identify the user session on the platform. | Sentry | End of browsing session | |
| amplitude_unsent_identify_*_instance | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| ajs_user_id | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| ajs_user_traits | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| AMP_* | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| _lr_id_ | Analytics | Analytics local storage used to log user sessions for statistical purposes. Stores information about open tabs on the platform. | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| admin_user | Technical | Operational local storage used to identify user type, admin or patient. | TRAK | End of browsing session | |
| amplitude_unsent_identify_* | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| AMP_MKTG_* | Advertising | Local storage provided by Amplitude for targeting/advertising purposes. | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| amplitude_unsent_*_instance | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| i18nextLng | Technical | Operational local storage used to identify the user’s language. | TRAK | End of browsing session | |
| user_name | Technical | Operational local storage used to identify user type, admin or patient. | TRAK | End of browsing session | |
| amplitude_unsent_* | Advertising | Local storage provided by Amplitude for targeting/advertising purposes. | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| accessToken | Technical | Operational local storage used to identify access token. | TRAK | End of browsing session | |
| amp_* | Advertising | Local storage provided by Amplitude for targeting/advertising purposes. | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| AMP_unsent_* | Advertising | Local storage provided by Amplitude for targeting/advertising purposes. | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| settings | Technical | Operational local storage used to save configuration in the user’s app. | TRAK | End of browsing session | |
| ajs_anonymous_id | Analytics | Analytics local storage used to distinguish users (identifies the user on the platform). | Amplitude | End of browsing session | Yes + info https://amplitude.com/privacy |
| hjViewportId | Analytics | Analytics session storage used to track device id. | Hotjar | End of browsing session | Yes + info https://www.hotjar.com/legal/policies/privacy/ |
| _hjRecordingLastActivity | Analytics | Analytics session storage used to detect the last activity of the session recording. | Hotjar | End of browsing session | Yes + info https://www.hotjar.com/legal/policies/privacy/ |
| _hjRecordingEnabled | Analytics | Analytics session storage used to detect whether recording the user’s session is allowed. | Hotjar | End of browsing session | Yes + info https://www.hotjar.com/legal/policies/privacy/ |
Are cookies transferred to third countries?
In general, the cookies used are not transferred to countries located outside the European Economic Area. In some cases, data transfers may be made by service providers located outside the European Economic Area, while respecting appropriate safeguards, as established in Article 46.2 of the General Data Protection Regulation of the European Union (GDPR) and always ensuring the security of your data, providing a level of protection equivalent to that of the European Union.
For cookies used by third parties, you can consult their cookies policy in the cookies table specified in this document.
How to disable cookies?
When accessing the website, the user will see a cookie notice informing them of how they can consent to or reject their installation.
Likewise, the user may, at any time, disable or delete the cookies used on this website through the browser settings used on their device. Below we provide information on how to enable and disable cookies in the main web browsers:
- Cookie settings for Google Chrome
- Cookie settings for Google Android
- Cookie settings for Mozilla Firefox
- Cookie settings for Safari
- Cookie settings for Microsoft Edge
The user should bear in mind that some of the features of the website content are only available if the installation of cookies is allowed, so the user is informed that the absence of cookies, their blocking or limitation in their installation could cause some of the features of the website not to work or be more difficult or slower to access.
Note that the cookie management system provided for acceptance, rejection or configuration of cookies may not allow the use of third-party cookies. In this regard, if third-party cookies are accepted and subsequently wish to be deleted, this must be done from the browser itself, according to the specifications detailed in the links provided in this section.
User rights
| RIGHT OF ACCESS | The user has the right to obtain from TRAK confirmation as to whether or not personal data concerning them are being processed, as well as to access the personal data held by TRAK. |
| RIGHT OF RECTIFICATION | The user has the right to request that TRAK rectify inaccurate data concerning them. They also have the right to have incomplete personal data completed, including by means of an additional statement. |
| RIGHT OF ERASURE/RIGHT TO BE FORGOTTEN | The user shall have the right for TRAK to delete the personal data concerning them, always taking into account the requirements established in the applicable legislation. |
| RIGHT TO RESTRICTION | The user shall have the right to request TRAK to restrict the processing of personal data, always taking into account the requirements established in the applicable legislation. |
| RIGHT TO DATA PORTABILITY | The user shall have the right to receive from TRAK the personal data concerning them in a structured, commonly used and machine-readable format, and to transmit them to another controller when processing is based on consent or a contract, and is carried out by automated means. |
| RIGHT TO OBJECT | The user has the right to object to TRAK processing personal data concerning them when such data are subject to processing based on public or legitimate interest. In such a case, TRAK will stop processing the data, except for compelling legitimate grounds or for the establishment, exercise or defense of possible claims. |
| AUTOMATED INDIVIDUAL DECISION-MAKING | The user shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, always taking into account the requirements established in the applicable legislation, if applicable. |
| RIGHT TO LODGE A COMPLAINT | The user has the right to lodge a complaint with the Spanish Data Protection Agency if they consider that the rights set out in this privacy policy are violated, or if they consider that the processing of personal data concerning them infringes Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights. |
The user or their representative, legal or voluntary, proving their identity, as well as the appropriate power of representation, may exercise the rights described above by sending a written communication to the email address dpo@trak.es.
Data Protection Officer
TRAK has appointed a Data Protection Officer through whom the user may raise complaints, claims and suggestions regarding the processing of their personal data.
Likewise, the user is informed that they may exercise their rights before the Data Protection Officer through the email address dpo@trak.es, following the instructions established in the previous section.
Changes to the cookies policy
This cookies policy may be updated at any time based on the needs of the website and future legislative changes regarding privacy, with TRAK reserving this right exclusively.
In the event that such modification is made, TRAK will inform the user of the changes in question if they are significant for their privacy, so that the changes introduced can be reviewed in order to assess the appropriate granting. In any case, if consent is required for cookie management, user consent will be requested in accordance with the provisions of the data protection regulations in force at any given time.
For more information, TRAK recommends reading the browser’s help section.
Thank you very much and enjoy browsing!
Last modification: October 4, 2023